Terms of service

General Terms

Payment

1. If the buyer incorrectly transfers money to an account other than the one specified by the website, it shall be the buyer's responsibility to trace and follow up on the funds.
2. If the buyer makes an incomplete payment, the website reserves the right to forfeit the amount without shipping the products, adjust the order status to await additional payment, or ship an incomplete quantity of products, provided that the product value is less than or equivalent to the amount paid. However, if the buyer contacts the website to amend the order to match the payment amount, the website is willing to make the adjustments.
3. In the event of incomplete payment, if the buyer contacts the website to make an additional payment within 3 days after the website issues an incomplete payment notice, the website is willing to accept the additional payment without any service charge or order suspension, and will ship the products within 1 business day after receiving full payment.
4. A payment is considered complete when the website receives payment notification from the customer and verifies that the payment has been successfully credited to the system, whether through banking channels (counter transfer, online transfer, or ATM) or credit card systems. Customers can submit payment notifications via the seller's telephone, email, Line, or Facebook channels specified above.

Shipping

1. All ordered items from the website include free shipping within Thailand only.
2. Products will be shipped to the buyer only after the buyer has made payment and the website has successfully verified the payment.
3. As a standard practice, the seller will dispatch products via a shipping provider (Kerry Express or Thailand Post) within 24 hours of a business day after payment verification is complete, and will provide the tracking number to the buyer.
4. Products will be shipped to the delivery address specified by the buyer during the checkout process, and will reach the buyer within 2–3 business days unless otherwise notified by the seller.
5. The seller shall not be responsible for any delays and/or damages incurred during transit resulting from faults of the shipping provider beyond the seller's control, but will provide full cooperation in tracing and following up with the shipping provider.
6. If the products delivered to the buyer are damaged due to shipping, it shall be the responsibility of the shipping provider to compensate for the damages, and the duty of the buyer to claim compensation from the shipping provider. The seller will provide full cooperation in the process.
7. In the case of high-value items, if the buyer requests the website to ship with added parcel insurance, the additional cost shall be borne by the buyer, who must pay the seller accordingly. The buyer must express the intention to add parcel insurance prior to making payment by specifying it in the remarks field during checkout for prompt processing.
8. Standard parcel insurance provided by Kerry Express is 2,000 THB per parcel, and by Thailand Post is 2,000 THB per parcel. For both providers, additional shipping insurance can be purchased up to a maximum coverage limit of 50,000 THB.
9. If the products received by the buyer are damaged or defective, and it can be proven that the issue originated from the manufacturing process, the seller is willing to replace the product with a new one upon receiving the damaged item back along with the delivery note, receipt, or cash bill. The buyer must report the issue to the seller through designated contact channels within 48 hours of receiving the product. After 48 hours, the receipt and inspection of the product condition shall be deemed complete and satisfactory.
10. Once products have been dispatched from the website system and are in transit, refunds or order cancellations cannot be made under any circumstances. Please verify all information carefully before placing an order. Buyers may request advice and consultation from the seller through the various channels provided.

Force Majeure

The seller reserves the right to disclaim liability for force majeure events, such as delivery delays caused by protests, riots, civil war, terrorism, war, or natural disasters. Under such force majeure circumstances, the seller may be unable to fulfill some or all terms of this agreement within the specified timeframe. However, the seller will make its utmost effort to manage product distribution and shipping back to normal as quickly as possible under the given circumstances.

Ownership of Goods

Warranty

1. Laser equipment products under the HairMax trademark are covered by a 24-month domestic product warranty starting from the date of purchase by the buyer. If the product is damaged, defective, broken, or has issues arising from use under normal conditions, the seller is willing to repair, maintain, or replace it free of charge as appropriate to the specific issue.
2. After the expiration of the 24-month warranty period, the buyer may still request repair services, which will incur additional repair costs. The seller will notify the buyer of the repair costs and require confirmation from the buyer prior to commencing any repairs.
3. In the event of product issues, the buyer can contact the seller to claim warranty service through the channels specified above. The buyer shall be responsible for the shipping costs of returning the product to the seller for replacement or repair.
4. For additional terms and details regarding the product warranty, the buyer can refer to the "Product Warranty" section.

Limitation of Liability

1. The buyer should read the "How to Order" instructions to understand how to use the website services. If a customer makes a mistake due to carelessness under any circumstances whatsoever—such as duplicate transactions, selecting the wrong item, failing to specify free gift items (during promotional periods), or making payment errors—these factors are beyond the seller's control, and the seller cannot be held responsible. The website reserves the right regarding product exchanges and returns based on the discretion and appropriateness of each case.
2. The buyer must ensure that the ordered products are suitable and can be used by themselves or the recipient. Information can be verified through the product details described on the website or by inquiring with the seller through other specified contact channels.
3. The buyer has no right to claim damages arising from bodily or psychological injury resulting from the use of products purchased from the seller, given that the seller provides complete instructions, warnings, or contraindications for each product both on the website and in the user manual.

Privacy Policy

Governing Law

This terms of use agreement and its interpretation shall be governed by the laws of the Kingdom of Thailand. In the event of any dispute arising under this agreement, both parties agree to submit the dispute to the E-Commerce Division, Department of Business Development, Ministry of Commerce for mediation. If mediation fails, the dispute shall be referred to an independent arbitrator or arbitration institute for a ruling, and both parties agree that the arbitrator's ruling shall be binding upon both parties.